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metrics [2014/08/13 15:37]
sanjeev [Metrics, Community and Recommended Approaches for Community Managers]
metrics [2015/07/19 15:30] (current)
jsmanrique [Points of Interest] solved issue to show Tools as a section
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 ==== Overview ==== ==== Overview ====
  
-=== "Not everything that can be counted, counts and not everything that counts can be counted"​. ​=== +//"Not everything that can be counted, counts and not everything that counts can be counted"​.//​ 
-//''​Albert Einstein''​// +**''​Albert Einstein''​** 
 +----
 Metrics have always played a key role in businesses and processes. Metrics have always played a key role in businesses and processes.
 But, in communities like software development,​ it is hard to quantify important aspects that contribute immensely. But, in communities like software development,​ it is hard to quantify important aspects that contribute immensely.
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   * where the community is headed ​   * where the community is headed ​
   * help identify potential bottlenecks   * help identify potential bottlenecks
- 
-[[@jgbarah]] has a tremendous post on how to derive the most meaningful metrics. 
-Please refer to it below. 
-[[http://​www.communityleadershipforum.com/​t/​7b-analytics-metrics-for-community-based-software-development/​268]] 
  
 In this post we will identify the challenges, pitfalls to avoid and guidelines to arrive at the metrics for a community. ​ In this post we will identify the challenges, pitfalls to avoid and guidelines to arrive at the metrics for a community. ​
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   - Metrics are numbers that can be manipulated by gaming the system.   - Metrics are numbers that can be manipulated by gaming the system.
   - The rule of participation:​ 90% of people are lurkers, 9% contributors,​ 1% creators.   - The rule of participation:​ 90% of people are lurkers, 9% contributors,​ 1% creators.
-  - [[http://​en.wikipedia.org/​wiki/​1%25_rule_%28Internet_culture%29]]+    * [[http://​en.wikipedia.org/​wiki/​1%25_rule_%28Internet_culture%29]]
  
 == Sources of Metrics == == Sources of Metrics ==
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   * User feedback   * User feedback
     * Detecting lack of features, by tracking user actions and receiving user feedback.     * Detecting lack of features, by tracking user actions and receiving user feedback.
-  * Deplying ​programs on the community server.  +  * Deploying ​programs on the community server.  
-    * Feedback ​to customer support portal.+    * Send the user feedback ​to customer support portal.
  
 == Condensed list of Metrics == == Condensed list of Metrics ==
  
   * Q & A from forum or mailing list.   * Q & A from forum or mailing list.
-  * How many returns versus new logins.+  * Community Portal - How many returns versus new logins.
   * Average time between when a bug is submitted and it is fixed.   * Average time between when a bug is submitted and it is fixed.
   * Average time for a contribution to be entered into the code base.    * Average time for a contribution to be entered into the code base. 
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 //By-laws of the project should be careful about cases where companies are trying to influence the project versus cases where companies adopt a passive stance.// //By-laws of the project should be careful about cases where companies are trying to influence the project versus cases where companies adopt a passive stance.//
  
-== Why Collect Metrics == 
  
 +==== Pitfalls To Avoid ====
 +
 +== Why Collect Metrics ==
 +  * Protect the project from management.
   * Know what is going on helps them make smarter decisions.   * Know what is going on helps them make smarter decisions.
   * Management or PR department need numbers to prove estimated outcomes.   * Management or PR department need numbers to prove estimated outcomes.
     * The business perspective of community.     * The business perspective of community.
   * Focusing on which companies are contributing the most, that can cause land-grabbing   * Focusing on which companies are contributing the most, that can cause land-grabbing
- 
-== Final thoughts == 
  
 For open source, numbers (and transparency in numbers) should be important. For open source, numbers (and transparency in numbers) should be important.
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   * Communities are important?   * Communities are important?
 So, use them judiciously and transparently. So, use them judiciously and transparently.
-==== Pitfalls To Avoid ==== 
  
-Provide some guidance ​of common pitfalls ​and problems ​to avoid.+==== Points ​of Interest ==== 
 +  * Tracking the actions online, ​and offline, and matching both. 
 +    * How is the community'​s online visibility and presence influencing its accessibility. 
 +    * How are Meetup groups helping your community. 
 +    * How many people joined the community online because of an in-person event. 
 +    * How many people got to know a contact point from the community via online activity (StackOverflow,​ reddit etc.). 
 +  * What causes spikes/dips in contributions?​ 
 +    * why does it take long time for people to contribute?  
 +    * Is it ramp up time? 
 +    * Lack of Training? ​
  
-==== Tips and Tricks ====+This gives the community managers a sensing report. 
 +It also helps understand which online channels are benefitting the community ​and what can be improved.
  
-Provide some guidance of tips and tricks to bear in mind when approaching this topic.+==== Tools ====
  
-==== Further Reading ====+  * [[http://​google.com/​analytics|Google Analytics]] 
 +  * [[http://​analytics.twitter.com|Twitter Analytics]] 
 +  * [[http://​www.openhub.net|OpenHub]] 
 +  * [[http://​metricsgrimoire.github.io|Metrics Grimoire toolkit]] 
 +  * [[http://​biterg.io|The Cauldron]](//​beta//​) 
 +  * ... Feel free to add more
  
-Provide a bullet list of addition pages to look at our additional resources. 
  
- ​* ​Something ​to look at+==== Further Reading ==== 
- ​* ​Something to look at.+ 
 +  ​* ​[[http://​twitter.com/​jgbarah|@jgbarah]] has a [[http://​www.communityleadershipforum.com/​t/​7b-analytics-metrics-for-community-based-software-development/​268|tremendous post]] on how to derive the most meaningful metrics
 +  //​[[http://​jgbarah.gitbooks.io/​evaluating-foss-projects/​|Evaluating Free / Open Source Software Projects]]//​ gitbook from Jesús MGonzalez-Barahona covers several areas related with community metrics