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metrics [2014/08/13 15:45]
sanjeev [Further Reading]
metrics [2015/07/19 15:30] (current)
jsmanrique [Points of Interest] solved issue to show Tools as a section
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   - Metrics are numbers that can be manipulated by gaming the system.   - Metrics are numbers that can be manipulated by gaming the system.
   - The rule of participation:​ 90% of people are lurkers, 9% contributors,​ 1% creators.   - The rule of participation:​ 90% of people are lurkers, 9% contributors,​ 1% creators.
-  - [[http://​en.wikipedia.org/​wiki/​1%25_rule_%28Internet_culture%29]]+    * [[http://​en.wikipedia.org/​wiki/​1%25_rule_%28Internet_culture%29]]
  
 == Sources of Metrics == == Sources of Metrics ==
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   * User feedback   * User feedback
     * Detecting lack of features, by tracking user actions and receiving user feedback.     * Detecting lack of features, by tracking user actions and receiving user feedback.
-  * Deplying ​programs on the community server.  +  * Deploying ​programs on the community server.  
-    * Feedback ​to customer support portal.+    * Send the user feedback ​to customer support portal.
  
 == Condensed list of Metrics == == Condensed list of Metrics ==
  
   * Q & A from forum or mailing list.   * Q & A from forum or mailing list.
-  * How many returns versus new logins.+  * Community Portal - How many returns versus new logins.
   * Average time between when a bug is submitted and it is fixed.   * Average time between when a bug is submitted and it is fixed.
   * Average time for a contribution to be entered into the code base.    * Average time for a contribution to be entered into the code base. 
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 //By-laws of the project should be careful about cases where companies are trying to influence the project versus cases where companies adopt a passive stance.// //By-laws of the project should be careful about cases where companies are trying to influence the project versus cases where companies adopt a passive stance.//
  
-== Why Collect Metrics == 
  
 +==== Pitfalls To Avoid ====
 +
 +== Why Collect Metrics ==
 +  * Protect the project from management.
   * Know what is going on helps them make smarter decisions.   * Know what is going on helps them make smarter decisions.
   * Management or PR department need numbers to prove estimated outcomes.   * Management or PR department need numbers to prove estimated outcomes.
     * The business perspective of community.     * The business perspective of community.
   * Focusing on which companies are contributing the most, that can cause land-grabbing   * Focusing on which companies are contributing the most, that can cause land-grabbing
- 
-==== Pitfalls To Avoid ==== 
  
 For open source, numbers (and transparency in numbers) should be important. For open source, numbers (and transparency in numbers) should be important.
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 ==== Points of Interest ==== ==== Points of Interest ====
-* Tracking the actions online, and offline, and matching both.+  ​* Tracking the actions online, and offline, and matching both.
     * How is the community'​s online visibility and presence influencing its accessibility.     * How is the community'​s online visibility and presence influencing its accessibility.
     * How are Meetup groups helping your community.     * How are Meetup groups helping your community.
     * How many people joined the community online because of an in-person event.     * How many people joined the community online because of an in-person event.
     * How many people got to know a contact point from the community via online activity (StackOverflow,​ reddit etc.).     * How many people got to know a contact point from the community via online activity (StackOverflow,​ reddit etc.).
-    ​* What causes spikes/dips in contributions?​ +  ​* What causes spikes/dips in contributions?​ 
-      * why does it take long time for people to contribute?  +    * why does it take long time for people to contribute?  
-      * Is it ramp up time? +    * Is it ramp up time? 
-      * Lack of Training? ​+    * Lack of Training? ​
  
-This gives the community managers a sensing report ​about the community and its appeal+This gives the community managers a sensing report.
 It also helps understand which online channels are benefitting the community and what can be improved. It also helps understand which online channels are benefitting the community and what can be improved.
  
 +==== Tools ====
  
 +  * [[http://​google.com/​analytics|Google Analytics]]
 +  * [[http://​analytics.twitter.com|Twitter Analytics]]
 +  * [[http://​www.openhub.net|OpenHub]]
 +  * [[http://​metricsgrimoire.github.io|Metrics Grimoire toolkit]]
 +  * [[http://​biterg.io|The Cauldron]](//​beta//​)
 +  * ... Feel free to add more
  
-==== Further Reading ==== 
  
-  * [[@jgbarah]] has a [[http://​www.communityleadershipforum.com/​t/​7b-analytics-metrics-for-community-based-software-development/​268|tremendous post]] on how to derive the most meaningful metrics.+==== Further Reading ====
  
 +  * [[http://​twitter.com/​jgbarah|@jgbarah]] has a [[http://​www.communityleadershipforum.com/​t/​7b-analytics-metrics-for-community-based-software-development/​268|tremendous post]] on how to derive the most meaningful metrics.
 +  * //​[[http://​jgbarah.gitbooks.io/​evaluating-foss-projects/​|Evaluating Free / Open Source Software Projects]]//​ gitbook from Jesús M. Gonzalez-Barahona covers several areas related with community metrics