Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
metrics [2014/08/13 15:47]
sanjeev [Points of Interest]
metrics [2015/07/19 15:30] (current)
jsmanrique [Points of Interest] solved issue to show Tools as a section
Line 41: Line 41:
   * User feedback   * User feedback
     * Detecting lack of features, by tracking user actions and receiving user feedback.     * Detecting lack of features, by tracking user actions and receiving user feedback.
-  * Deplying ​programs on the community server.  +  * Deploying ​programs on the community server.  
-    * Feedback ​to customer support portal.+    * Send the user feedback ​to customer support portal.
  
 == Condensed list of Metrics == == Condensed list of Metrics ==
  
   * Q & A from forum or mailing list.   * Q & A from forum or mailing list.
-  * How many returns versus new logins.+  * Community Portal - How many returns versus new logins.
   * Average time between when a bug is submitted and it is fixed.   * Average time between when a bug is submitted and it is fixed.
   * Average time for a contribution to be entered into the code base.    * Average time for a contribution to be entered into the code base. 
Line 73: Line 73:
 //By-laws of the project should be careful about cases where companies are trying to influence the project versus cases where companies adopt a passive stance.// //By-laws of the project should be careful about cases where companies are trying to influence the project versus cases where companies adopt a passive stance.//
  
-== Why Collect Metrics == 
  
 +==== Pitfalls To Avoid ====
 +
 +== Why Collect Metrics ==
 +  * Protect the project from management.
   * Know what is going on helps them make smarter decisions.   * Know what is going on helps them make smarter decisions.
   * Management or PR department need numbers to prove estimated outcomes.   * Management or PR department need numbers to prove estimated outcomes.
     * The business perspective of community.     * The business perspective of community.
   * Focusing on which companies are contributing the most, that can cause land-grabbing   * Focusing on which companies are contributing the most, that can cause land-grabbing
- 
-==== Pitfalls To Avoid ==== 
  
 For open source, numbers (and transparency in numbers) should be important. For open source, numbers (and transparency in numbers) should be important.
Line 99: Line 100:
     * Lack of Training? ​     * Lack of Training? ​
  
-This gives the community managers a sensing report ​about the community and its appeal+This gives the community managers a sensing report.
 It also helps understand which online channels are benefitting the community and what can be improved. It also helps understand which online channels are benefitting the community and what can be improved.
  
 +==== Tools ====
  
 +  * [[http://​google.com/​analytics|Google Analytics]]
 +  * [[http://​analytics.twitter.com|Twitter Analytics]]
 +  * [[http://​www.openhub.net|OpenHub]]
 +  * [[http://​metricsgrimoire.github.io|Metrics Grimoire toolkit]]
 +  * [[http://​biterg.io|The Cauldron]](//​beta//​)
 +  * ... Feel free to add more
  
-==== Further Reading ==== 
  
-  * [[@jgbarah]] has a [[http://​www.communityleadershipforum.com/​t/​7b-analytics-metrics-for-community-based-software-development/​268|tremendous post]] on how to derive the most meaningful metrics.+==== Further Reading ====
  
 +  * [[http://​twitter.com/​jgbarah|@jgbarah]] has a [[http://​www.communityleadershipforum.com/​t/​7b-analytics-metrics-for-community-based-software-development/​268|tremendous post]] on how to derive the most meaningful metrics.
 +  * //​[[http://​jgbarah.gitbooks.io/​evaluating-foss-projects/​|Evaluating Free / Open Source Software Projects]]//​ gitbook from Jesús M. Gonzalez-Barahona covers several areas related with community metrics